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Customer Service:
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Open House, March 27-31: Conversation Starters at 10am and 2pm daily →

Authorization for Automatic Payments

Customers

Authorization for Automatic Payments

Posted on June 28, 2019
by Lakeway Admin

Please complete, print and mail or hand deliver the form below to

Lakeway Municipal Utility District
Administrative Office
1097 Lohmans Crossing
Lakeway TX 78734-445

or

Fax to (512) 261-6681

Please do not submit this form via email.

Print Version
Authorization for Automatic Payments

Uncategorized

Notification of Right of Confidentiality of Customer Information

Posted on July 2, 2019
by Lakeway Admin

Print Version

  • Section 182.052 of the Texas Utilities Code requires government-operated utilities to notify customers of their right to confidentiality. You are hereby informed that you have the right to request confidentiality of your address, telephone number, social security number and any information relating to the volume or units of utility usage and the amounts billed to or collected from you for utility usage, as contained in our records.

    Please be aware that if you requested confidentiality in the past, you also have the right to cancel that request for confidentiality.

    To exercise your rights, please complete the information requested on this form and return it to the address below. If you have requested confidentiality of your account information in the past, you do not need to resend.

  • Date Format: MM slash DD slash YYYY
  • This field is for validation purposes and should be left unchanged.

Uncategorized

Application And Agreement for the Residential Delivery and Use of Reuse Water

Posted on July 4, 2022
by Lakeway Admin

If you prefer, you may instead print and mail or deliver this form. [  Printable Version ]

  • DO NOT SUBMIT THIS FORM UNTIL YOU HAVE RECEIVED WRITTEN ELIGIBILITY APPROVAL FROM LMUD.

  • Requested Connection Date

  • Date Format: MM slash DD slash YYYY
  • DISCLAIMER: By inserting an “Requested Connection Date,” the Property Owner agrees that the connection date is not guaranteed by LMUD, and that the Service Address connection date to LMUD’s Reuse Water system is subject to change at any time depending on such factors as the overall project schedule, cost, labor availability, and other factors affecting LMUD’s ability to perform this work, as LMUD may determine.

    I understand that I may request any date in the future to start service, but service addresses requiring a tap and meter be set prior to service require at least a 2 week (10-business days) advance notice of requested connection date. Connection date is not guaranteed. Charges will begin once meter has been set.

  • Service Address

  • Customer Information

  • Customer #2 Information

  • Billing Address

  • Payment

  • LMUD accepts payments made by credit card or debit card (one-time or automatically recurring), personal check, cashier’s check, money order, bank draft (one-time or automatically recurring), or on-line. A return item feewill be assessed if payment is rejected. A late fee may also be assessed.
  • If yes, provide a valid email address under the Customer Information section, above
  • Complete the Authorization for Automatic Payments form and return it to LMUD.

    Lakeway Municipal Utility District
    Administrative Office
    1097 Lohmans Crossing
    Lakeway TX 78734-445
    Fax: (512) 261-6681

    Please do not submit this form via email.

  • Customer Obligations

  • All Customers:

    Customer must pay a nonrefundable Service Fee, which is due at the time of submittal of an Application and Service Contract. In addition, once service commences, Customer must pay all rates, fees, and charges and comply with all rules and regulations of LMUD now existing or as may be revised in the future.

  • Water Customers:

    Customer shall install, at Customer’s own expense, a tap (if no tap is preexisting), a water service line commencing at LMUD’s water meter and connecting to the Customer’s home or place of use, and a cut-off valve. Customer shall be fully responsible for the service line from the water meter to Customer’s home or place of use, including the installation of an approved back-flow device if required. Tampering with LMUD’s water meter or using LMUD’s water cutoff valve is prohibited.

  • Wastewater Customers:

    Customer shall install, at Customer’s expense, a tap (if no tap is preexisting) and aback-up relief valve, and must request inspection of same by LMUD after installation. More information is available on LMUD’s website at: https://lakewaymud.org/service-providers/guideline-requirement-documentation/wastewater-back-up-relief-valve-installation-guide.

  • Customers with a grinder pump at their property are required to fill out a Grinder Pump System Service and Maintenance Addendum.
  • Important Note: If a grinder pump is present or required, LMUD will provide maintenance per the FY 2019/2020 Rate Order update.
    • For LMUD-installed grinder pumps, additional installation fees may apply.
    • For customer-installed grinder pumps, some repairs may require additional fees.
    • For all customers with a grinder pump, please call us to request a work order for maintenance to be performed
  • General Terms of Service

  • After approval of this Service Contract by LMUD, LMUD will sell and deliver water and/or wastewater to the Customer, and the Customer shall receive and pay for such service(s) in accordance with LMUD’s most current Rate Order, other orders, rules and regulations, policies, guidelines, Water Conservation Plan, and Drought Contingency Plan, as the same may be amended from time to time by LMUD in its sole discretion. As evidenced by its signature below, Customer expressly agrees to comply with and be bound by Lustrate Order, other orders, rules and regulations, policies, guidelines, Water Conservation Plan, and Drought Contingency Plan, as the same may be amended from time to time by LMUD in its sole discretion, and agrees to the imposition and payment of fines and penalties for noncompliance.

    LMUD has the authority to discontinue service to any Customer not complying with Lustrate Order, policies, rules, or regulations, or for non-payment of utility fees and other Mischarges. If service is discontinued, service will not be re-established until Customer has corrected all conditions that caused the termination. In some cases, a new Application for Service and Contract for Service must be submitted.

  • Rates, Fees, and Charges

  • LMUD’s rates, fees and charges shall be those adopted by the LMUD Board of Directors in its Rate Order, which may be revised from time to time by LMUD’s Board of Directors in its sole discretion. A brief summary LMUD’s current rates, fees and charges fees are available at LMUD’s Administrative Offices and on-line.
  • Easement

  • By the signature(s) below, the Customer(s) hereby grant(s)to LMUD any easements or rights-of-way required for the purpose of installing, inspecting, maintaining, and operating pipelines, meters, valves and any other equipment that may be required to extend or improve service by LMUD to Customer.
  • Notice of Right of Confidentiality

  • Section 182.052 of the Texas Utilities Code requires LMUD to notify customers of their right to confidentiality. You are hereby informed that you have the right to request confidentiality of your address, telephone number, social security number and any information relating to the volume or units of utility usage and the amounts billed to or collected from you for utility usage, as contained in LMUD’s records. To exercise your rights, please complete the Notification of Right of Confidentiality of Customer Information and return it to LMUD.
  • Customer Certification and Signatures

  • By my/our signature(s) below, I/we hereby certify the information provided herein and following statements are true and correct:

  • of the property located at the Service Address listed above [referred to as the "Customer" herein]. Customer desires to contract with Lakeway Municipal Utility District (LMUD) to receive water and/or wastewater service from LMUD to the property located at the Service Address listed above.

    Customer hereby agrees to pay all rates, fees, and charges and to comply with all Rate Orders, other orders, rules, regulations, codes, and guidelines of LMUD now existing or as may be revised by LMUD in the future in LMUD’s sole discretion. Customer further agrees to comply with and be bound by LMUD’s Rate Order, other orders, rules and regulations, policies, guidelines, Water Conservation Plan, and Drought Contingency Plan, as the same may be amended from time to time by LMUD in its sole discretion, and agrees to the imposition and payment of fines and penalties for noncompliance

    CUSTOMER AGREES TO WAIVE, RELEASE, AND HOLD LMUD HARMLESS FROM ANY CLAIMS AND DAMAGES RESULTING FROM MALFUNCTION, FAILURE, OR ABSENCE OF CHECK VALVES, BACKFLOW PREVENTION DEVICES, AND PRESSURE RELIEF VALVES, INCLUDING WITHOUT LIMITATION, DAMAGES TO PERSONSOR PROPERTY, DIRECT DAMAGES, SPECIAL DAMAGES, INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, OR LOSS OF PROFIT OR REVENUE.

    This Agreement shall become effective when signed by a duly authorized representative of LMUD

  • Date Format: MM slash DD slash YYYY
  • Date Format: MM slash DD slash YYYY
  • This field is for validation purposes and should be left unchanged.

Uncategorized

Cancel Automatic Drafting

Posted on July 30, 2014
by Lakeway Admin
  • I,
  • am requesting automatic bank or credit card drafting to be terminated at the following service address:
  • I am aware that if I wish to restart drafting again in the future I will be required to complete a new drafting form.
  • Date Format: MM slash DD slash YYYY
  • This field is for validation purposes and should be left unchanged.

Customers

Request Change of Billing Address

Posted on July 30, 2014
by Lakeway Admin
  • I understand that all future mailings will be sent to the new address. I will notify Lakeway Municipal Utility District if this is a temporary change and complete a new change of address request form.
  • Date Format: MM slash DD slash YYYY
  • This field is for validation purposes and should be left unchanged.

Customers

Request for Variance from Drought Contingency Plan

Posted on July 1, 2017
by Lakeway Admin
  • STOP! Before filling out this form, please call our main office at (512) 261-6222 ext. 110 to confirm your location is serviced by Lakeway MUD.

    If you prefer, you may instead print and mail or deliver this form. [ Printable Version ]

    Application is hereby made for a variance to the Lakeway MUD Drought Contingency Plan as described below:

  • The undersigned Applicant understands that the processing of this Application will be handled in accordance with the Procedure for Requesting Variances to the Drought Contingency Plan established by Lakeway MUD. It is further understood that acceptance of this application does not obligate LMUD to approve the variance
  • Date Format: MM slash DD slash YYYY
  • This field is for validation purposes and should be left unchanged.

Customers, Contractors/Owners

Request for Meter Accuracy Test

Posted on July 30, 2014
by Lakeway Admin
request for meter accuracy test
Customers

Report a Problem

Posted on August 17, 2013
by Lakeway Admin
Please fill out this form and we will get in touch with you shortly.
  • STOP! Before filling out this form, please call our main office at (512) 261-6222 ext. 110 to confirm your location is serviced by Lakeway MUD.

Uncategorized

Lakeway Municipal Utility District

1097 Lohmans Crossing
Lakeway, TX 78734-4459

Monday thru Friday
8:00 am- noon and 1:00 pm - 5:00 pm
Closed Holidays (see complete list)

(512) 261-6222 x110
(512) 261-2800 (after hours emergency)
(512) 261-6681

CustomerService@lakewaymud.org

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