MENUMENU
  • My Account
  • Pay My Bill
  • Forms
LMUD
Customer Service: (512) 261-6222 x110

Open House, March 27-31: Conversation Starters at 10am and 2pm daily →

MENUMENU
  • LMUD logo
  • Customers
    • My Account
    • Pay My Bill
    • Start/Stop/Change Service
    • Tap Fee Schedule
    • Rates
      • Billing Cycle
      • Winter Averaging
    • Irrigation Schedule
    • Forms
      • Report a Problem
      • Authorization for Automatic Payments
      • Cancel Automatic Drafting
      • Request Change of Billing Address
      • Request Termination of Service
      • Request for Variance from Drought Contingency Plan
      • Notification of Right of Confidentiality of Customer Information
      • Application and Service Contract for Water and/or Wastewater Services
      • Grinder Pump System Service and Maintenance Addendum
  • Service Providers
    • Guideline & Requirement Documentation
      • Standard Details
      • Wastewater Back-up Relieve Valve Installation Guide
      • Grease Interceptor Requirements
      • Plumbing Requirements for Residential Application
      • Plumbing Code
    • Permits & Inspections
      • Procedure For New Construction
      • Permits
      • Wastewater Back-up Relief Valve Installation Guide
      • Easement Release
      • Application for Drought Variance
      • Construction Documents
      • Plumbing Fee Schedule
    • Forms
      • Application For Plumbing Permit
      • Application for Easement Release
      • Backflow Prevention Assembly Test & Maintenance Report
      • Application and Service Contract for Water and/or Wastewater Services
      • Notice to Purchasers
    • Rates
  • Updates
    • Awards
    • Updates
      • ODWW Project
      • In The News
      • Land Sale
    • Water Conservation Tips
    • Meetings
      • Board Meetings
      • Committee Meetings
    • Water Quality Report
    • Events
      • Upcoming Events
      • Past Events
      • Event Coverage
  • About Us
    • Who We Are
    • Coverage Area
    • Meet Our Team
      • Board of Directors
      • Committees
      • Staff
    • About Your Water
      • Boil Water Notices
    • History
      • Election History
    • Services
      • Potable Water
      • Wastewater
      • Water Reuse
    • Orders/Plans/Permits
      • Rate Order
      • Water Conservation Plan
      • Drought Contingency Plan
    • Financial Documents
      • Audits
      • Balance Sheets and Income & Expenses
      • Budgets
      • Check Registers
    • Community Resources
    • FAQs
    • Transparency
      • Financial Transparency
    • Employment
      • Job Openings
      • Job Application
  • Contact Us
LMUD
  • My Account
  • Pay My Bill
  • Forms
  • Customers
    • My Account
    • Pay My Bill
    • Start/Stop/Change Service
    • Rates
    • Irrigation Schedule
    • Tap Fee Schedule
    • Forms
  • Service Providers
    • Rates
    • Guideline & Requirement Documentation
    • Permits & Inspections
    • Forms
  • Updates
    • Awards
    • Alerts
    • Updates
    • ODWW Project
    • Water Conservation Tips
    • Meetings
    • Water Quality Report
  • About Us
    • Who We Are
    • Meet Our Team
    • History
    • Services
    • About Your Water
    • Coverage Area
    • Frequently Asked Questions
    • Financial Documents
    • Financial Transparency
    • Community Resources
  • Contact Us
Pay My Bill
Manage My Account
Customer Service:
(512) 261-6222 x110

Open House, March 27-31: Conversation Starters at 10am and 2pm daily →

Updates

LMUD Board Recognizes Two Employees for Exceptional Work Ethic During Local Flooding

November 15, 2018

During the November 14th Board Meeting, the Lakeway Municipal Utility District (LMUD) attending board members, along with Earl Foster, General Manager and Loyd Smith, Finance/Administration Manager, recognized two employees who went above and beyond their job responsibilities to manage LMUD’s water quality levels during the recent Austin flooding.

Unprecedented rain fell making this past September the wettest on record in Texas history and led to disastrous flooding in October. On Monday, October 16, the City of Austin announced a Boil Water Notice due to a rapid high-level increase of debris, silt and, mud requiring additional filtration at a slower pace to effectively treat the water for consumption. When LMUD heard the announcement, they knew their customers would also be concerned, but a dedicated team had been working behind the scenes to ensure their customers’ water remained safe and plentiful.

Raf Mendoza, water supervisor, and Kyle Wilds II, water operator, had the task of ensuring the LMUD barge was secure throughout the flooding. The LMUD barge is located near the iconic “mushroom house” in Old Lakeway off Mariner. It is LMUD’s collection site of water from the lake. Without it, LMUD wouldn’t be able to supply drinking water to their customers.

“But, we were just doing our job,” Mendoza said. “We needed to stay on top of things, monitoring the lake levels, turbidity levels, and storage tank levels. I credit the whole water department for our success in keeping LMUD customers out of a Boil Water Notice. It really took the whole department to handle this monumental situation. It could have gone real bad, real fast, but each member of our team handled the extra pressure and I was highly pleased with their level of commitment to supply safe and adequate supply of drinking water to LMUD customers.”

Water collection site from Lake Travis.

Water collection site from Lake Travis.

On October 16th, lake levels began rising at an average of 2 feet per hour. The LMUD barge is tied to the shore by cables. These cables had to be let out slowly as the lake level rose since a slack cable could easily become detached from the shore with the velocity of the lake creating too much tension on them. Mendoza and Wilds got on the LMUD boat from the Lakeway Marina every hour for a 48 hour period to ensure the safety of this barge, risking their safety as they fought the current and debris even after dark. Mendoza reported, “At last check, the lake was reported to rise another 2 feet and there was only 4 feet of slack left on the cables!”

“But, we were just doing our job,” Mendoza said. “We needed to stay on top of things, monitoring the lake levels, turbidity levels, and storage tank levels. I credit the whole water department for our success in keeping LMUD customers out of a Boil Water Notice. It really took the whole department to handle this monumental situation. It could have gone real bad, real fast, but each member of our team handled the extra pressure and I was highly pleased with their level of commitment to supply safe and adequate supply of drinking water to LMUD customers.”

Mendoza and his team were constantly monitoring the forecast and lake levels on the LCRA website throughout the flood. As the rain fell in the upper Highland Lakes and as more and more damns were opened leading to the rapid increase in waterflow downstream into Lake Travis, Mendoza and his team were staying prepared. Their first line of action was to fill up all of the water storage facilities in case the barge was shut down. To combat the high turbid water, filtration was slowed down from about 3,000 gallons a minute to 1,000 gallons a minute. The backup plant, Plant A, was tested and ready to be utilized as the need arose.

The entire LMUD team holds all those affected by the flood in their hearts and is thankful for every one of the responders who came to the aid of our community. Foster said, “It’s crisis times like these where our community really comes together. We were thankful to be able to stay on top of a monumental situation, but the loss so many people faced is devastating and eye-opening. We are continuing to assess what we could have done differently and will help our customers however we can to restore their service and bring life back to normalcy.”

← Newer Post
Older Post →

Latest News

  • Open House, March 27-31: Conversation Starters at 10am and 2pm daily

  • Board of Directors: March 8, 2023

  • Regular, Early, and Late Connection Options

  • Board of Directors: February 8, 2023

  • Notice to Customers Regarding Extreme Weather Emergency

Updates

  • Awards
  • Updates
    • ODWW Project
    • In The News
    • Land Sale
  • Meetings
    • Board of Directors Meetings
    • Committee Meetings
  • Water Conservation Tips
  • Water Quality Report
  • Events
    • Upcoming Events
    • Past Events
    • Event Coverage

Lakeway Municipal Utility District

1097 Lohmans Crossing
Lakeway, TX 78734-4459

Monday thru Friday
8:00 am- noon and 1:00 pm - 5:00 pm
Closed Holidays (see complete list)

(512) 261-6222 x110
(512) 261-2800 (after hours emergency)
(512) 261-6681

CustomerService@lakewaymud.org

Customer Support

  • Contact Us
  • My Account
  • Start or Change Service
  • Report a Problem
  • Review Rates
  • Irrigation Schedule
  • Forms
  • Guideline & Requirement Documentation

Quality Matters

  • About Us
  • Services
  • Water Quality Report
  • Financial Transparency
  • Awards
Lakeway Municipal Utility District | Copyright © 2023 All Rights Reserved
Notice: You are leaving the LMUD website.

You are now being redirected to our payment portal where your information remains private and secure.


I understand
Return to LMUD