MENUMENU
  • My Account
  • Pay My Bill
  • Forms
LMUD
Customer Service: (512) 261-6222 x110

Open House, March 27-31: Conversation Starters at 10am and 2pm daily →

MENUMENU
  • LMUD logo
  • Customers
    • My Account
    • Pay My Bill
    • Start/Stop/Change Service
    • Tap Fee Schedule
    • Rates
      • Billing Cycle
      • Winter Averaging
    • Irrigation Schedule
    • Forms
      • Report a Problem
      • Authorization for Automatic Payments
      • Cancel Automatic Drafting
      • Request Change of Billing Address
      • Request Termination of Service
      • Request for Variance from Drought Contingency Plan
      • Notification of Right of Confidentiality of Customer Information
      • Application and Service Contract for Water and/or Wastewater Services
      • Grinder Pump System Service and Maintenance Addendum
  • Service Providers
    • Guideline & Requirement Documentation
      • Standard Details
      • Wastewater Back-up Relieve Valve Installation Guide
      • Grease Interceptor Requirements
      • Plumbing Requirements for Residential Application
      • Plumbing Code
    • Permits & Inspections
      • Procedure For New Construction
      • Permits
      • Wastewater Back-up Relief Valve Installation Guide
      • Easement Release
      • Application for Drought Variance
      • Construction Documents
      • Plumbing Fee Schedule
    • Forms
      • Application For Plumbing Permit
      • Application for Easement Release
      • Backflow Prevention Assembly Test & Maintenance Report
      • Application and Service Contract for Water and/or Wastewater Services
      • Notice to Purchasers
    • Rates
  • Updates
    • Awards
    • Updates
      • ODWW Project
      • In The News
      • Land Sale
    • Water Conservation Tips
    • Meetings
      • Board Meetings
      • Committee Meetings
    • Water Quality Report
    • Events
      • Upcoming Events
      • Past Events
      • Event Coverage
  • About Us
    • Who We Are
    • Coverage Area
    • Meet Our Team
      • Board of Directors
      • Committees
      • Staff
    • About Your Water
      • Boil Water Notices
    • History
      • Election History
    • Services
      • Potable Water
      • Wastewater
      • Water Reuse
    • Orders/Plans/Permits
      • Rate Order
      • Water Conservation Plan
      • Drought Contingency Plan
    • Financial Documents
      • Audits
      • Balance Sheets and Income & Expenses
      • Budgets
      • Check Registers
    • Community Resources
    • FAQs
    • Transparency
      • Financial Transparency
    • Employment
      • Job Openings
      • Job Application
  • Contact Us
LMUD
  • My Account
  • Pay My Bill
  • Forms
  • Customers
    • My Account
    • Pay My Bill
    • Start/Stop/Change Service
    • Rates
    • Irrigation Schedule
    • Tap Fee Schedule
    • Forms
  • Service Providers
    • Rates
    • Guideline & Requirement Documentation
    • Permits & Inspections
    • Forms
  • Updates
    • Awards
    • Alerts
    • Updates
    • ODWW Project
    • Water Conservation Tips
    • Meetings
    • Water Quality Report
  • About Us
    • Who We Are
    • Meet Our Team
    • History
    • Services
    • About Your Water
    • Coverage Area
    • Frequently Asked Questions
    • Financial Documents
    • Financial Transparency
    • Community Resources
  • Contact Us
Pay My Bill
Manage My Account
Customer Service:
(512) 261-6222 x110

Open House, March 27-31: Conversation Starters at 10am and 2pm daily →

Updates

Planned, unplanned construction events require coordination

January 20, 2023

As published in the Lake Travis View, January 2023.

It sounds like the beginning of a bad joke, yet causes real concern: why, so often, do we drive by a construction site and see a bunch of workers standing around, peering down into a hole? Shouldn’t they be working?

Actually, more often than not, they are all working and each one of those workers has a specific purpose for being there. Making decisions when you’re facing the unknown, where the unexpected is likely to arise, requires a plan instead of immediate action. It requires workers to stop and think before proceeding with caution.

As a water utility, we have planned maintenance schedules to help safeguard our treatment plants and distribution system. This includes sampling the water, testing water pressure, checking pipes for breaks, replacing manhole covers and clearing away debris to keep fire hydrants visible, among other important routine tasks.

Other tasks are unplanned. Even with the best of intensions, accidents and wear-and-tear still happen. And when they do, emergency protocols are activated, propelling a whole chain of events to quickly take place. For example, when a water line is hit or breaks, causing a major leak, it’s imperative that we stop the water loss as quickly as possible.

Anytime a property is inconvenienced, most utilities will try to communicate to the residents about the project to help them be aware of the “who, what, where, when and why” of the impact. But rarely will it include precise details of “how,” since this is a constantly evolving process.

Some, but not all, of these planned and unplanned tasks are visible to residents: they can cause an interruption to service, disturbance to landscaping, or detours on roads. Anytime a property is inconvenienced, most utilities will try to communicate to the residents about the project to help them be aware of the “who, what, where, when and why” of the impact. But rarely will it include precise details of “how,” since this is a constantly evolving process.

Repair work typically starts with upper management discussing details such as what is happening, who and what equipment is needed to fix it, who will be impacted and who needs to stay updated on the progress. On the scene, minute-by-minute decisions take place that may require the expertise of a project manager, heavy equipment operator, a spotter to oversee the work of the heavy equipment, a safety officer to redirect traffic and runners to complete tasks outside of the immediate work area. And it’s all a lot of hard labor – especially in the midst of extreme weather – so taking breaks is needed and workers are rotated between strenuous or monotonous tasks.

Construction work is not an endless project; it requires completion, many times with tight deadlines to be met. Even workers at construction sites have families to get home to, so they usually don’t want to stand around staring into a hole for unproductive reasons. Assume crews are working as diligently as safely possible to bring things back to normal or improve an existing situation.

Written by Stephanie Threinen, public information liaison for the Lakeway Municipal Utility District (LMUD). Earl Foster is the general manager of LMUD.

← Newer Post
Older Post →

Latest News

  • Open House, March 27-31: Conversation Starters at 10am and 2pm daily

  • Board of Directors: March 8, 2023

  • Regular, Early, and Late Connection Options

  • Board of Directors: February 8, 2023

  • Notice to Customers Regarding Extreme Weather Emergency

Updates

  • Awards
  • Updates
    • ODWW Project
    • In The News
    • Land Sale
  • Meetings
    • Board of Directors Meetings
    • Committee Meetings
  • Water Conservation Tips
  • Water Quality Report
  • Events
    • Upcoming Events
    • Past Events
    • Event Coverage

Lakeway Municipal Utility District

1097 Lohmans Crossing
Lakeway, TX 78734-4459

Monday thru Friday
8:00 am- noon and 1:00 pm - 5:00 pm
Closed Holidays (see complete list)

(512) 261-6222 x110
(512) 261-2800 (after hours emergency)
(512) 261-6681

CustomerService@lakewaymud.org

Customer Support

  • Contact Us
  • My Account
  • Start or Change Service
  • Report a Problem
  • Review Rates
  • Irrigation Schedule
  • Forms
  • Guideline & Requirement Documentation

Quality Matters

  • About Us
  • Services
  • Water Quality Report
  • Financial Transparency
  • Awards
Lakeway Municipal Utility District | Copyright © 2023 All Rights Reserved
Notice: You are leaving the LMUD website.

You are now being redirected to our payment portal where your information remains private and secure.


I understand
Return to LMUD