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AutoPay Sign Up Instructions

The convenience of AutoPay allows our customers time-saving benefits as well as some peace of mind that their payments will be made on time. We offer AutoPay through two methods:

  • Credit or Debit Card: The LMUD Board of Directors approved an automatic $2 convenience fee to each credit or debit card transaction, starting with the December 2022 bill cycle, to help offset the cost of bank fees which totaled approx. $75K in fiscal year 2022.
  • Bank Drafts: There is no extra fee for these transactions.

 One-Time Payments

LMUD customers can make a one-time payment online by clicking “Pay My Bill” in the upper right corner at www.lakewaymud.org, clicking the “Quick Pay” button on the next screen, and then entering their account number. For customers experiencing issues with making one-time payments through our Payment Portal, we suggest users clear their browsing history and cache and close any other open web pages.

Click “Pay My Bill” at the top of www.LakewayMUD.org.
Click “Quick Pay”
Enter the Account Number with dashes.

Sign Up for AutoPay

To sign up for AutoPay, LMUD customers can:

or

  • Login to their account through our website.
    • Select “Pay My Bill” in the upper right corner at www.lakewaymud.org
    • Use your account number (located on your LMUD utility bill) to register for an account or login using your username and password
    • Once logged in, select “I want to set up AutoPay” from the Help menu
Click “Pay My Bill” at the top of www.LakewayMUD.org.
If you have an existing account, enter your User Name and Password (you can also click “Forgot your password?”). If you need to register, click “Register here.”
To register for LMUD online bill pay, enter your account number with dashes, and the main phone number you included on your LMUD service contract.
Once you are logged in to online Bill Pay, click “I want to set up AutoPay” under the Help menu on the right side of the screen.

Change AutoPay Payment Method

The video below will help users unlink an account from AutoPay to switch to a different payment method.

Please note: Customers wanting to make a payment AND update their payment method will need to do so as two separate processes – updating your AutoPay method does not pay your current balance; paying your current balance does not update your current AutoPay method.

 

If you have any additional questions, please contact us during regular business hours:

Main Office: (512) 261-6222
cu*************@********ud.org