Leak Adjustment Request

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Consideration: An adjustment request will only be considered if a request of a repaired leak is received within 60 days from the leak start date and for a leak, defined as “continuous water use” that lasted no longer than 30 days. Additionally, the Customer’s potable water usage must be 125% or above the Customer’s 2-year average from the same bill period(s). If it is determined that the Customer qualifies for a leak adjustment below $2,000, a credit will be issued to the associated Account and the remaining billable water use will be adjusted in accordance with the current Rate Order. Adjustments at or above $2,000 must receive approval from the Board of Directors. If it is determined that the Customer does not qualify for a leak adjustment, consideration will be made if the excess water use qualifies as water waste or negligence and is susceptible to “non-compliance” penalty fees as outlined in the current Drought Contingency Plan and Rate Order.

Customer Information

Customer Name*

First Last

Service Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Mailing Address (if different from Service Address)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Primary Phone Number*

Primary Email*

Date Leak Started (approx.)*

(suggestion: log in to Account WaterSmart portal)

Date Leak was Repaired*

Did you receive notification(s) from LMUD about the leak?*

Yes

Please describe details of how you discovered the leak and repaired it:*

Customer Signature*

Today's Date*

Customer Information

Lakeway Municipal Utility District

Customer Support

Quality Matters

Six Years