Highlands Service Area Expansion

Welcome to Lakeway Municipal Utility District (Lakeway MUD or LMUD)!

We are pleased to welcome approximately 4,800 customers in Rough Hollow and The Highlands of Lakeway to Lakeway MUD. Beginning August 17, 2026, LMUD is responsible for Travis County MUDs 11, 12, and 13:

• Customer service
• Water and wastewater billing
• Distribution-system maintenance
• Street-level grinder pump maintenance
• Water and wastewater service emergencies

We know a utility-provider transition can raise questions. This is a summary of important information.

What’s Changing

Lakeway MUD is now your retail water and wastewater utility service provider.

Lakeway MUD has served the Lakeway area since 1972 and is locally managed, with administrative, field, and plant operator teams based in Lakeway. Crossroads Utility Services previously handled customer service, billing, and district operations for your area. Those responsibilities have now transitioned to Lakeway MUD.

What is not changing

Your existing Travis County MUDs 11, 12 and 13 are not going away. You will continue to see your TC MUD listed on your annual property tax statement. For the majority of you, your water is currently treated through a West Travis County Public Utility Agency (WTCPUA) treatment plant.  A section of you from TC MUD 11 already received water from the Lakeway MUD treatment plant and will continue to do so. Lakeway MUD is working toward serving all of TC MUDs 11, 12, and 13 service area through our own treatment and storage infrastructure, with upgrades including an expanded water treatment plant and a new 1-million-gallon elevated storage tank. We anticipate this infrastructure being completed in 2027. Your wastewater continues to be processed at Lakeway MUD’s water recycling plant.

Service Forms to Fill Out Now

Please complete your new service forms:

• If you have not already done so, every new customer should submit a Service Contract so we have accurate account-holder information and service preferences
• If your property has a street-level grinder pump, please also be sure to submit the Grinder Pump Addendum.
• You also have the option to submit an Automatic Payments form. This can also be submitted through our Online Payment portal now that you have an account number (located on your first bill statement that you should have already received by email).

Instructions for signing up for automatic payments through the Payment Portal can be found here: https://lakewaymud.org/update/autopay-sign-up-instructions/

Your service will not be interrupted if you have not completed these forms, but please submit them as soon as possible.

Your Lakeway MUD Account Number & First Bill

Your first bill includes:

• Your New Account Number: Your Crossroads account number did not transfer over. This is your new account number for Lakeway MUD services and can be used to create an account through our online bill pay portal by clicking on “Pay My Bill” at the top of our website: www.LakewayMUD.org .
• Service Fee: Lakeway MUD’s standard $50 service application fee, which is assessed to all new customers. This is a one-time fee that will not appear on future bills. It is listed as a “Previous Bill Amount” on your statement.
• Prorated water charges: Water service charges beginning August 17, 2026. This is the last date that Crossroads billed you for, so we picked up where they left off.
• Meter Service Fee: Helps cover the cost of LMUD owning, reading, testing, and maintaining customer water meters. This is a new fee, at $1 per month, assessed to all LMUD customers on each bill, approved by our Board of Directors at the September 9, 2026 meeting so it was prorated on this bill to begin on 9/9/26.
• No wastewater volume charge: Wastewater billing will begin with the next bill cycle, which will be sent out at the beginning of December (Lakeway MUD bills every two months).

Your first bill is due October 20, 2026. Auto pay was applied to those of you who already sent in their auto pay form.

Your next bill will be sent out at the beginning of December 2026.

Understanding your water bill

Each bill will contain two-months of service since LMUD sends out bills every two months.

• Your base charge remains consistent until rate changes are approved by our Board of Directors, typically once per year.
• Lakeway MUD uses a six-tier water rate structure for volume charges. This volume portion varies each bill cycle depending on your household water use. The first two tiers are typically essential water uses. The higher four tiers are typically discretionary uses, such as landscape irrigation.

If You Have a Street-Level Grinder Pump

What you need to know

Lakeway MUD is taking over maintenance of street-level grinder pump systems in your area. If your property does not have a street-level grinder pump, please contact us, if you have not already done so. We will verify the system and remove the maintenance fee, if appropriate.

If you do have a street-level grinder pump:

• The fee is $5 per month ($10 per billing cycle).
• Lakeway MUD maintains the street-level pump.
• Any additional pump on private property remains the homeowner’s responsibility.
• No changes are needed to your existing system unless it is not functioning correctly.

Please protect your grinder pump system

In order to remain eligible for our maintenance plan, please keep the following items out of your drains:

• Cooking oil and grease
• Wet wipes
• Hair
• Tampons and other hygiene products
• Eggshells
• Other non-dissolvable materials

If your alarm activates or you experience a problem, call Lakeway MUD at (512) 261-6222. Emergency assistance is available by phone 24/7/365.

Details of the maintenance plan can be found in the Grinder Pump Addendum. Your address falls under the “Standard Detail Approved” Grinder Pump System category. Please see the Grinder Pump Addendum form or our updated Rate Order, available on our website: https://lakewaymud.org/rate-order/ .

Your Water Use & EyeOnWater App

Monitor your water use

Your existing EyeOnWater account will continue to provide you with your household water-use information and alerts. Your new Lakeway MUD account number has been connected to your existing account.

We highly encourage you to sign up for and use EyeOnWater to:

• Monitor household water use
• Identify potential leaks
• Set customized alerts
• Track indoor and landscape water use

Here is a helpful information and a video about EyeOnWater: https://lakewaymud.org/update/eye-on-water/

Current Irrigation Restrictions

Your current watering restrictions remain in effect

The majority of you will remain under Stage 3 irrigation restrictions (1-Day per week). For those of you who receive water from WTCPUA’s treatment plant, you must continue to follow their watering restrictions. This includes MUDs 12 or 13 as well as MUD 11 on the following streets: Duffy Ln., Edinburgh Isle Ct., Fraser Cv., Glenfiddich Ln., Princes Ct., Tavish Tr., Waverly Spire Ct., Wester Ross Ln. Restrictions include limiting automatic irrigation to 1-day per week on an assigned day, between the hours of 6:00AM to 10:00AM:

• Addresses ending in 1 or 3: Monday
• Addresses ending in 2 or 4: Tuesday
• Addresses ending in 5 or 7: Wednesday
• Addresses ending in 6 or 8: Thursday
• Addresses ending in 9 or 0: Friday
• Commercial and HOA: Saturday
• No automatic irrigation on Sundays
• No automatic irrigation between 10:01AM and 5:59AM.

Other than those mentioned above, the rest of MUD 11 customers who already receive water from the Lakeway MUD treatment plant, continue to be under Stage 1 irrigation restrictions (2-Day per week). Automatic irrigation is limited to two days per week on assigned days, with NO irrigation between 10:00AM and 7:00PM:

• Addresses ending in 0, 1, 2 or 3: Monday and Thursday
• Addresses ending in 4, 5 or 6: Tuesday and Friday
• Addresses ending in 7, 8 or 9: Wednesday and Saturday
• No automatic irrigation on Sundays
• No automatic irrigation between 10:00AM and 7:00PM.

Hand watering with a functional hose-end spray nozzle is allowed at any time.

Water waste, including uncontrolled leaks and excessive irrigation, is prohibited. Our goal is to help educate our customers about water conservation, as well as identify and correct water waste at their home, not penalize them.

For more information about current watering restrictions, please visit https://lakewaymud.org/customers/irrigation-schedule/ .

Make Your Landscape Work Smarter

We encourage our customers to make use of LCRA WaterSmart Rebates for water-saving improvements, including:

• Irrigation system evaluations
• Irrigation equipment upgrades
• Pool filters and covers
• Soil testing
• Compost and mulch
• Turf conversion
• Other water-efficiency improvements

LCRA currently offers Lakeway MUD customers rebates of 50% of eligible costs, up to $3,000 per residential property, depending on the project. Turf conversion requires pre-approval.

For more information on LCRA rebates, visit https://www.lcra.org/water/watersmart/rebates/ .

We’re Here to Help

But… A transition of this size takes time

We are welcoming approximately 4,800 customers across roughly 2,000 accounts while our staff becomes familiar with your streets, meters, and wastewater infrastructure. We may not have every answer immediately or be able to answer every call and email as quickly as we would like, but we will work to find the answer and get back to you as quickly as possible.

We are grateful for the opportunity to serve you.

Questions? Comments? Contact us.

• Email: Cu*************@********UD.org – Note: This email is not monitored after hours.
• Office Hours: 1097 Lohmans Crossing, Lakeway, TX 78734
• Customer Service Phone Number: (512) 261-6222 – After hours emergency support is available by phone only.

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Travis County MUDs 11, 12, &13 customers – with a service address located in Rough Hollow or The Highlands of Lakeway, TX – are asked to complete the following documents to transition water and wastewater services to Lakeway MUD:

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_{Last updated: 9/16/2026}

Lakeway Municipal Utility District (“Lakeway MUD” or “LMUD”) is pleased to announce that, effective August 17, 2026, Lakeway MUD will officially assume responsibility for water and wastewater service previously handled by Crossroads Utility Services to the residential customers in the Travis County MUDs 11, 12, & 13 service area (see above map for the impacted area).

The following information represents a cooperative effort between Lakeway MUD and Travis County MUDs 11, 12, & 13 to provide guidance and answer questions regarding the transition of retail water and wastewater services to Lakeway MUD for the previous customers of Crossroads Utility Services.

If you have a questions, please contact Lakeway MUD by email at customerservice[at]lakewaymud.org, by phone at (512) 261-6222 or in person at 1097 Lohmans Crossing, Lakeway, TX 78734 during regular business hours.

This strategic transition marks a significant step in unifying water and wastewater services across the Lakeway, Texas region and ensuring long-term sustainability and reliability for current and future residents.

To support the expanded service area, Lakeway MUD and Travis County MUDs 11, 12, & 13, are investing in critical infrastructure improvements, including:

• Expansion of Lakeway MUD’s existing water and wastewater treatment plants to increase capacity and improve system efficiency.
• Construction of a new water tower to enhance storage capabilities and supporting consistent water pressure throughout the service area.
• New infrastructure to facilitate Lakeway MUD’s provision of water service to customers in the Travis County MUDs 11, 12, & 13 service area.

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“Lakeway MUD is committed to delivering high-quality, reliable service to every customer we serve. This service expansion allows us to bring our proven service model to more residents while continuing to manage our resources responsibly.”

_{– Earl Foster, General Manager, Lakeway MUD}

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Customers in the Travis County MUDs 11, 12, & 13 service area will transition to the same service rates for water and wastewater services currently in place for Lakeway MUD “In District” customer base, helping ensure fairness and predictability in billing. A “Grinder Pump Service fee” of $5 per month will be assessed to impacted customers with a street-level grinder pump to facilitate its ongoing maintenance and reliability.

Property taxes will continue to be assessed by Travis County MUD 11, 12, or 13. See TCAD for details.

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Important note for customers in the Travis County MUDs 11, 12, & 13 service area:

Lakeway MUD issues bill statements once every two months.  This is a change from Crossroads Utility Services issuing bill statements every month. Customers impacted by this transition can expect to receive their first bill statement from Lakeway MUD on or around October 1, 2026 containing Lakeway MUD’s standard administrative Service Fee (issued to all new customers) of $50 as well as water services prorated to the start date of August 17, 2026, which is when Crossroads stopped billing you for service. The second bill statement, received on or around December 1, 2026, will include 2-months of water and wastewater services provided by Lakeway MUD.

Frequently Asked Questions

Below is a list of frequently asked questions relating to the transition of services for customers in the Travis County MUDs 11, 12, & 13 from Crossroads to Lakeway MUD.

Transition Questions

Why is this transition of water and wastewater services happening? 

After years of careful evaluation, the management teams and Boards of Directors of Travis County MUDs 11, 12, and 13, and Lakeway MUD independently determined that partnering to provide retail water and wastewater services is in the best long-term interest of residents in the affected area.

In reaching this decision, each district considered a variety of factors, including long-term financial impacts for ratepayers, operational efficiency, and the ability to provide reliable, high-quality utility services well into the future.

When is this transition happening?

The formal transition of water and wastewater services from Crossroads Utility Services to Lakeway MUD is August 17, 2026.

Will there be any service interruptions?

No, there are no anticipated water or wastewater service interruptions relating to the transition of service. All provisions will be in place for a smooth transition.

Account Questions

When will I receive my final bill from Crossroads Utility Services?

Crossroads will issue their last bill statements in early September 2026, which will be due on September 26, 2026. It includes services up to August 17, 2026 which is when LMUD will begin their billing. Customers should follow instructions provided on their bill statement for making their final payment to Crossroads in a timely manner.

Will my deposit be applied to my bill from Crossroads Utility Services?

Yes. Customer deposits will be applied to the bill statements issued by Crossroads Utility Services on or around August 4, 2026. LMUD will receive no refund or balance transfers from Crossroads.

Will I need to pay any fees to Lakeway MUD?

Yes. As part of the transition to Lakeway MUD, the standard Service Fee of $50, which applies to all new customers, will need to be paid. This will automatically be added to the initial bill statement which will be sent out on or around October 1, 2026. See Application Fees page for details.

Who do I pay during the transition period?

Crossroads Utility Services will issue their last bill statements in early September 2026, which will be due on September 28, 2026. This bill should be paid directly to Crossroads per the instructions on the bill statement.

After the September 2026 bill statement from Crossroads, impacted customers will receive all subsequent bill statements from Lakeway MUD, which will be paid directly to Lakeway MUD per the instructions on the bill statements.

Customers are reminded to ensure that automatic payments scheduled through their bank or a third-party bill payment processor are redirected to reflect the change from Crossroads Utility Services to Lakeway MUD. Automatic payments made with Crossroads will NOT transfer to Lakeway MUD. An Automatic Payments Form must be submitted to Lakeway MUD to continue to pay bills automatically once service is transferred to Lakeway MUD.

Does Lakeway MUD bill monthly?

No. Unlike Crossroads Utility Services, Lakeway MUD issues bill statements to customers once every two months.  Customers impacted by this transition can expect to receive their first bill statement from Lakeway MUD on or around October 1, 2026 containing Lakeway MUD’s standard Service Fee (issued to all new customers) of $50 as well as prorated water services starting on August 17, 2926. The following statement, received on or around December 1, 2026, will include 2-months of water and wastewater services provided by Lakeway MUD.

Do I owe anything for the transition?

Outside of paying the standard new customer Service Fee of $50 to Lakeway MUD, there will be no one-time fees assessed to individual customers for the transition.

Are rates increasing?

It is expected that monthly costs for retail water and wastewater services for the Travis County MUDs 11, 12, & 13 service area transferring service to Lakeway MUD will be in line with what they are used to paying, dependent on use.

Will my account number change after the transition?

Yes, each customer will be assigned a new account number by Lakeway MUD as part of the transition. This account number will be provided to each customer on the initial bill statement received from Lakeway MUD on or around October 1, 2026 as well as on all following bill statements.

Service Questions

Who do I contact if I need emergency water or wastewater service?

Lakeway MUD has service technicians on call 24/7/365. After September 4, 2026, impacted customers may utilize Lakeway MUD’s support services, including after-hours emergency support by calling their main number: (512) 261 – 6222 (after hours support is only available by phone. Non-emergencies can also be emailed to cu*************@********ud.org).

Will Lakeway MUD read my water meter? 

The services addresses of impacted customers use an AMI meter to calculate water use. Meters will continue to be read in the same manner as they have been, which will be monitored and maintained by Lakeway MUD after the transition. 

Who do I contact for service of my grinder pump?

Lakeway MUD will be assuming responsibility for the maintenance of grinder pump systems located at the street level in the impacted service areas in accordance with their Grinder Pump Maintenance Plan (see Grinder Pump System Service and Maintenance Addendum for details). Grinder pumps located next to or near a customer’s home remain the customer’s responsibility to maintain. Each customer must complete a “Grinder Pump System Service and Maintenance Addendum” form to indicate their understanding of this maintenance plan.

What are Lakeway MUD’s watering restrictions?

Customers in the Travis County MUDs 11, 12, and 13 service area will not change. Customers in our Travis County MUDs 12 and 13 service area as well as along certain streets in MUD 11 are required to follow watering restrictions from West Travis County Public Utility Agency since that is where they currently get their water. Lakeway MUD’s website now includes these watering restrictions.

Will my bill due date change?

Yes. Lakeway MUD customers receive bill statements once every two months, unlike the monthly bill statements provided to customers of Crossroads Utility Services. 

What are Lakeway MUD’s payment options?

Lakeway MUD accepts payments made by credit or debit card, bank draft, personal check, or echeck. Cash, cashier’s check, and/or money order are accepted as a one-time payment at their administration office (1097 Lohmans Crossing) during regular business hours. To set up autopayments by credit or debit card or bank draft, please complete the Authorization for Automatic Payments form. Note: A $2 convenience fee will automatically be applied to all credit/debit card transitions.

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For more information, contact Lakeway MUD customer service at (512) 261-6222 or cu*************@********ud.org or visit us at 1097 Lohmans Crossing, Lakeway, TX 78734 during regular business hours.