Leak Adjustment Request

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Consideration: An adjustment request will only be considered if a request is received within one (1) calendar year from the Billing Period(s) associated with the adjustment request. A potable water service adjustment will be considered only if a Customer’s potable water usage exceeds the previous year’s usage by 30,000 gallons and is attributed to a leak that was repaired prior to the requested adjustment. If it is determined that the Customer qualifies for a leak adjustment, a credit will be issued to the associated Account and the remaining billable water use will be adjusted in accordance with the current Rate Order, pending approval by the General Manager or Board of Directors if required. If it is determined that the Customer does not qualify for a leak adjustment, consideration will be made if the excess water use qualifies as negligence and is susceptible to “non-compliance” penalty fees as outlined in the current Drought Contingency Plan and Rate Order.